Refund & Cancellation
# Refund & Cancellation Policy
**Last Updated: 26 September 2026**
### 1. Transaction Cancellation
Once a payment or payout has been successfully processed, it generally cannot be cancelled or reversed through PayRuh.
### 2. Refunds
Refunds are subject to the applicable transaction, merchant, payment partner, and legal requirements. PayRuh may assist with eligible refunds where applicable.
### 3. Failed Transactions
For failed or reversed transactions, any applicable refund or balance adjustment will be processed according to the payment provider's settlement process.
### 4. Service Fees
Service, processing, or transaction fees are generally non-refundable once the applicable service has been provided.
### 5. Contact
For refund or cancellation queries:
**PayRuh**
Website: **payruh.com**
Email: **[support@payruh.com)**